Nurse Finder's Operational Practices
Ethical and Fair Recruitment
Nurse Finder's operational practices are fair and ethical for Indian nurses as well as for our clients and business partners. We respect not only the ethical norms of German society but also what is ethical in India. We are committed to the principles of the “Fair Recruitment Healthcare Germany” quality seal, the “WHO’s Global Code of Practice on the International Recruitment of Health Personnel”, the “General Principles and Operational Guidelines for Fair Recruitment of the ILO”, "International UN Human Rights Convention”, “UN Guiding Principles on Business and Human Rights", and “ILO Core Labour Standards”. We work only with such employers and business partners who commit to the same principles. More information can be found in Nurse Finder's General Business Terms and Conditions" (link below).
Guiding Principles
Nurse Finder's business operations are guided by the following six principles:
- Written form for verifiability: Contracts, placement conditions, general terms and conditions, recruitment conditions, specific job offers and information for candidates must be recorded in written form.
- Placement process free of charge for nurses: The obligation to comply with the Employer Pays Principle ensures that employers pay for the required language training and compensation measures as well as the direct costs of recruitment.
- Minimising the economic risk for nurses: The entrepreneurial risk of recruiting abroad may only be passed on to the nurse to a limited extent.
- Transparency of structures, services and costs: All parties involved in the recruitment process must be able to make independent, responsible and fully informed decisions at all times and be seen as equal partners.
- Sustainability and participation: A lack of structure and a passive attitude on the part of employers in the recruitment process can mean that newly recruited employees may only be retained for a short period of time.
- Overall responsibility: All those involved should be aware of the immense responsibility associated with international recruitment even before it is actually realised.
Support and Feedback
The same Nurse Finder team provides support and assistance during the training period before the relocation and one year after the nurse has relocated to Germany. The Nurse Finder personnel in India and Germany can be reached by WhatsApp, phone, and e-mail within office hours. We assist a nurse with the D-visa process and all the statutory registrations in Germany.
Nurse Finder has a feedback system online. Any complaints you may have will be answered maximum within three weeks. As a nurse or a representative of an employer, you just need to leave your feedback on the Contact-us page, and we will get back to you.
Data Safety
The personal information of nurses is saved and stored in the Nurse Finder’s online recruitment platform. Nurse Finder takes appropriate measures to ensure that personal data is kept secure including security measures to prevent it from being accidentally lost or used or accessed in an unauthorised way. Nurse Finder limits access to the nurse’s personal data to those who have a genuine business need to access it. Those processing data will do so only in an authorised manner and are subject to undertakings of confidentiality.
The data that Nurse Finder collects from nurses is only stored within, and on devices physically located within, the EU/EEA, or such third country deemed to offer an adequate level of security defined by the European Commission. By submitting his/her personal data, the nurse agrees for storing and processing of his/her data. Upon the nurse’s written request to Nurse Finder, his/her personal data will be deleted.
Termination of the Process
The nurse has a right to resign from the process at any time before or after the relocation and there are no other commitments to fulfil than informing in writing Nurse Finder of his/her decision to resign and there are no repayment requirements for the nurse in such a situation. In case the nurse has already started employment in Germany, he/she shall follow the resignation procedures and time frames defined in the employment contract and collective agreement (typically 4 weeks termination period after the first 6 month's of employment).
The candidates terminating the process, who already have the employment contract or the conditional job offer letter from the employer, will get the language training fee, translation fees, and visa processing fees refunded, in case the candidate has informed Nurse Finder in writing and requested the refund within 14 days from the termination due to the following reasons: a) language training is terminated during the first 50 teaching units (note: teaching unit is 45 min session), b) if the programme has to be discontinued for health reasons (note: certificate required from the reputable hospital), c) in the event of pregnancy (note: certificate required from the reputable hospital), d) in the event of force majeure, e) in the event of the loss of a close family member (spouse, candidate’s father, candidate’s mother, own children, siblings that are still part of the same family and under 18 years old) or f) Nurse Finder, employer, and/or any other business partner of them fails to follow the rules of RAL quality seal.
Nurse Finder and/or employer reserves the right to terminate the RTR Agreement and/or the Job Offer Letter and/or the Employment Contract in case: a) information given by the candidate is false, b) the candidate does not pass the language exams before relocation, c) the candidate is not fit to work or cannot provide the PCC during the departure, d) the candidate is detrimental to the interests of Nurse Finder or employer, negatively affects Nurse Finder’s relationship with prospective employers, brings disrepute or negatively affects Nurse Finder’s general reputation or business standing, and/or acts in a manner that negatively impacts his/her reputation for employment. In case of termination due to the reasons mentioned above, no fees or costs are refunded to the candidate.
Costs Related to the Process
Nurse Finder follows the “Employer Pays Principle” and therefore, all costs that the candidate pays during the process will be refunded to the nurse once they start employment in Germany and have their German bank account open.
Costs that are initially paid by the candidate to the various service providers and refunded as per actuals (proof of payment required) to candidates by Nurse Finder Europe:
- The language training fee up to INR 1,00,000 for those who studied level B1 and INR 1,40,000 for those who studied level B2 before relocation for up to one year retrospectively from the date of signing the German employment contract.
- The B1 language exam in India (maximum INR 20,000) and B2 language exam in India (maximum INR 22,000). The accepted tests are Goethe Institute, TELC Deutsch, and TestDaF.
- Visa fee and VFS service fee as per actuals.
- Translation costs of the following documents: a) educational certificate & transcript, b) nursing license, and c) experience letters (3 latest), the health check and health certificates, Police Clearance Certificate fee, local travel costs to VFS, Goethe Institute, and the airport of the departure to Germany, and travel insurance that covers also the healthcare costs for the first three months in Germany (maximum INR 60,000).
Costs that are initially paid by the Recruiter and are free of cost to the candidate:
- Flight cost from India to Germany
- Partial recognition of the educational and experience certificates by German authorities
- Local travel from the airport to the accommodation in Germany
Costs that are initially paid by the employer and are free of costs to the candidate:
- Required professional orientation and training
- Skills exams
- Language training (including nursing vocabulary) to level B2 in Germany
- The B2 language exam if taken in Germany
Costs that are initially paid by Nurse Finder or the employer and are collected from the candidate either before relocation or deducted from the salary in instalments:
- Cost of accommodation: first 2 month’s rent, electricity, and water as well as rent deposit, home insurance, and basic furnishing (if not a furnished apartment)